PATIENT RIGHTS & RESPONSIBILITIES

Every Patient Has The Right To:

Affordable, impartial access to treatment without discrimination

Reasonable continuity of care

Culturally and linguistically appropriate services

Interpretation services at no cost to you

Know the professional experience and name of your healthcare provider

Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment

Participate in decisions involving your healthcare

Appropriate assessment and management of pain

Receive information about advance health care directive and formulate an Advance Directive

Personal and informational privacy

Confidentiality of records and disclosures

Access to your medical records

Explanation of your fees

An environment free of disruptive behavior (yelling, profanity, threatening)

Complain without fear of reprisals

All Patients Have The Responsibility To:

Provide complete and accurate contact information

Be open and honest with your healthcare provider

Provide accurate and complete information about your health status

Ask questions fully

Let your healthcare provider know that you understand the treatment plan

Accept responsibility for your action if you do not follow agreed upon treatment plan

Arrive on time for scheduled appointment

Keep scheduled appointment and when unable to do so, notify the center at least 24 hours before scheduled appointment

Schedule an appointment before running out of medications

Respect others’ privacy and property

Disclose financial information and pay for services responsibly

Advise any changes in insurance plan and billing/payment information

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