PATIENT RIGHTS & RESPONSIBILITIES

Every Patient Has The Right To:

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Affordable, impartial access to treatment without discrimination

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Reasonable continuity of care

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Culturally and linguistically appropriate services

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Interpretation services at no cost to you

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Know the professional experience and name of your healthcare provider

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Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment

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Participate in decisions involving your healthcare

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Appropriate assessment and management of pain

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Receive information about advance health care directive and formulate an Advance Directive

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Personal and informational privacy

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Confidentiality of records and disclosures

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Access to your medical records

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Explanation of your fees

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An environment free of disruptive behavior (yelling, profanity, threatening)

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Complain without fear of reprisals

All Patients Have The Responsibility To:

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Provide complete and accurate contact information

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Be open and honest with your healthcare provider

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Provide accurate and complete information about your health status

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Ask questions fully

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Let your healthcare provider know that you understand the treatment plan

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Accept responsibility for your action if you do not follow agreed upon treatment plan

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Arrive on time for scheduled appointment

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Keep scheduled appointment and when unable to do so, notify the center at least 24 hours before scheduled appointment

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Schedule an appointment before running out of medications

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Respect others’ privacy and property

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Disclose financial information and pay for services responsibly

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Advise any changes in insurance plan and billing/payment information

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